Contact form
A question, a problem, some feedback? Write to us at contact@t-bump.com, putting one of the four topics below in the subject line, followed by your order number. When an email template is provided, copy it exactly, then fill in the blank fields (…).
1. Order and delivery
Where is my parcel, change of address, cancel an order. Delivery times are shown before you confirm your order.
Email subject
Order and delivery: order no. …
2. Returns and refunds
Reminder: you have 14 days after receiving your order to send us this email, without having to give a reason.
- Send us the email below within 14 days of receipt.
- We reply with the return address.
- Send the piece back within the following 14 days: unworn, complete, in its original packaging if possible. Return shipping costs are at your expense.
- We refund you using your original payment method, within 14 days of your request (we may wait until we receive the piece or proof of shipment).
Made-to-measure or personalized pieces, marked as non-returnable on their product page, cannot be returned.
Email subject
Returns and refunds: order no. …
I hereby notify you of my withdrawal from the contract for the sale of the goods below.
Order number: …
Ordered on: …
Received on: …
Full name: …
Address: …
Product(s) to return (exact product title, one per line): …
Reason (optional, keep a single line or write your own):
• Size too small
• Size too large
• The product does not match my expectations
• Color or material different from the photos
• Ordering error (wrong product or wrong size)
• Other: …
3. Damaged or defective piece
We are sorry that one of your pieces arrived broken, with a defect, or is not the right one. You benefit from the legal guarantee of conformity for 2 years after delivery. Attach clear photos of the entire piece and of the defect to your email.
Email subject
Damaged or defective piece: order no. …
I am reporting a problem with the piece below.
Order number: …
Received on: …
Full name: …
Product concerned (exact product title): …
Nature of the problem:
• Piece broken or damaged on receipt
• Manufacturing defect
• Wrong piece received
• Other: …
Description of the problem: …
Desired solution:
• Repair
• Replacement
• Other: …
Photos attached: yes
4. Designers, press and other requests
Are you a designer who would like to join T-BUMP? A journalist?
Email subject
Designer: your name or brand, or Press: your media outlet, or Other request